Terms of Service

Last updated: 11 August 2026

Welcome to Melbourne Rose.

These Terms of Service govern your use of melbourne-rose.com and purchases made through our online store.

Throughout these Terms, "Melbourne Rose", "we", "us" and "our" refer to Melbourne Rose. "You" and "your" refer to any visitor, customer or other user of our website.

By accessing our website, using our services or placing an order with Melbourne Rose, you agree to these Terms of Service together with any other policies referenced on our website.

Please read these Terms carefully before using our website or making a purchase.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified, including rights available under the Australian Consumer Law.

1. Online store terms

By using this website, you confirm that you are legally capable of entering into an agreement with us or, where required, that you have the permission of a parent or legal guardian.

You may not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.

You must not use our website in a way that violates applicable laws or the rights of Melbourne Rose or any third party.

2. Products and product information

We make reasonable efforts to present our products and their characteristics as accurately as possible.

Product information may include:

1. Product descriptions

2. Photographs

3. Colours

4. Materials

5. Measurements

6. Sizing information

7. Available variations

8. Pricing

9. Availability

Colours and other visual details may appear slightly different depending on your device, screen settings, lighting conditions and other technical factors.

Measurements and sizing information may also vary slightly between products or manufacturers. Where sizing information is provided, customers should review the relevant size guide before ordering.

We may update product descriptions, specifications, availability or other information where reasonably necessary.

We aim to correct material errors as soon as we become aware of them.

Nothing in this section limits your rights if a product does not match its description or otherwise fails to comply with a consumer guarantee under applicable law.

3. Product availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve that product.

Occasionally, a product may become unavailable after an order has been placed due to inventory differences, supplier availability or other circumstances.

If we cannot supply an item you have ordered, we will contact you where appropriate and provide an available solution.

Where an order or product cannot be supplied and payment has already been collected, any amount owing to you will be refunded to the original payment method.

4. Pricing

Prices displayed on melbourne-rose.com are shown in the currency indicated on the website or at checkout.

Prices, promotions and discounts may change from time to time.

The price applicable to your purchase will generally be the price displayed when you complete your order, subject to any obvious or genuine error.

We reserve the right to correct genuine pricing, listing or technical errors.

If an obvious pricing error materially affects an order, we may contact you before fulfilling the order to explain the issue and, where appropriate, offer you the option to proceed at the correct price or cancel the affected item or order.

If we cancel an affected order after payment has been collected, the relevant amount will be refunded to the original payment method.

Nothing in this section permits Melbourne Rose to engage in misleading pricing practices or otherwise limit rights available under applicable consumer law.

5. Promotions and discount codes

From time to time, Melbourne Rose may offer:

1. Promotional prices

2. Discount codes

3. Sale events

4. Multi-buy offers

5. Limited-time promotions

6. Other special offers

Additional terms may apply to particular promotions.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other promotions.

Promotions may be subject to availability and stated start or end dates.

We may refuse the use of a promotional code where it has expired, has already been used contrary to its conditions, has been obtained or distributed improperly, or does not meet the conditions of the relevant promotion.

Any conditions or restrictions applying to a promotion will be communicated where relevant.

6. Placing an order

When placing an order with Melbourne Rose, you agree to provide information that is current, complete and accurate.

This includes, where applicable:

1. Your full name

2. Email address

3. Billing information

4. Shipping address

5. Postcode

6. Contact details

7. Product selections

8. Payment information

You are responsible for reviewing your order details before completing your purchase.

After placing an order, you will normally receive an order confirmation by email.

The confirmation acknowledges that we have received your order.

An order may still require payment verification, fraud screening, inventory confirmation and fulfilment processing.

7. Order acceptance

We reserve the right to decline or cancel an order where there is a legitimate reason to do so.

Examples may include:

1. A product being unavailable

2. Payment being declined or reversed

3. Incorrect or incomplete customer information

4. Suspected fraudulent activity

5. An obvious pricing or listing error

6. Technical problems affecting the order

7. Unusual purchasing activity

8. Suspected misuse of promotions or our website

9. Circumstances where fulfilling the order would violate applicable law

We will not refuse or cancel an order for a reason prohibited by law.

If we cancel an order after payment has already been collected and no amount is otherwise lawfully payable, we will issue the applicable refund to the original payment method.

8. Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at:

info@melbourne-rose.com

We begin processing orders shortly after they are placed.

Where your order has not yet entered fulfilment, we will make reasonable efforts to accommodate your request.

Once an order has been processed or dispatched, we may no longer be able to change or cancel it.

If cancellation is no longer possible, you may be able to request a return after delivery in accordance with our Returns and Refund Policy.

9. Payments

We accept the payment methods displayed during checkout.

Depending on availability, these may include:

1. Credit or debit cards

2. Apple Pay

3. Google Pay

4. Shop Pay

5. Other payment options displayed at checkout

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

We may perform or rely on payment verification and fraud prevention checks before processing an order.

If payment cannot be authorised or is later reversed, we may be unable to fulfil the order.

10. Shipping and fulfilment

Orders are processed and delivered in accordance with our Shipping Policy.

Estimated processing and delivery times are provided for guidance and may be affected by factors outside our reasonable control.

Some Melbourne Rose products may be fulfilled directly by trusted suppliers or fulfilment partners.

As a result, parcels may be dispatched from locations outside Australia, including China or other international fulfilment locations.

Using an overseas fulfilment partner does not remove Melbourne Rose's obligations to customers under applicable Australian consumer law.

For complete information about processing times, delivery estimates, tracking, direct supplier fulfilment and shipping conditions, please review our Shipping Policy.

11. Delivery information

You are responsible for providing accurate and complete delivery information when placing your order.

If you discover an error, please contact us as quickly as possible at:

info@melbourne-rose.com

We will make reasonable efforts to correct the information where possible.

However, once an order has entered fulfilment or been dispatched, changes may no longer be possible.

Please review our Shipping Policy for further information regarding incorrect addresses, delayed deliveries, tracking and missing parcels.

12. Returns, refunds and exchanges

Returns, refunds and exchanges are governed by our Returns and Refund Policy.

Melbourne Rose offers a 30 Day Money Back Guarantee, with customers generally required to request a voluntary return within 14 days from the date their order is delivered, as explained in our Returns and Refund Policy.

The conditions applying to voluntary change-of-mind returns are separate from your statutory rights.

Nothing in our Returns and Refund Policy or these Terms limits any rights or remedies available to you under the Australian Consumer Law.

Please review the full Returns and Refund Policy before requesting a return.

13. Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Depending on the circumstances, if a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy provided by law.

These statutory rights exist independently of any voluntary guarantee, returns policy or other benefit offered by Melbourne Rose.

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, condition, warranty or remedy where doing so would be unlawful.

14. Customer accounts

Certain website functionality may allow you to create or use a customer account.

If you create an account, you are responsible for:

1. Keeping your login information confidential

2. Using a secure password

3. Keeping your account details up to date

4. Informing us if you reasonably believe your account has been accessed without authorisation

You must not use another person's account without permission.

We may restrict account access where reasonably necessary to protect our customers, website or business from suspected fraud, misuse or security threats.

15. Intellectual property

Unless otherwise stated, the content made available through the Melbourne Rose website is owned by, licensed to or lawfully used by Melbourne Rose or its relevant content providers.

This may include:

1. Melbourne Rose branding

2. Logos

3. Website text

4. Graphics

5. Product descriptions

6. Photographs and imagery

7. Videos

8. Website design elements

9. Promotional materials

You may access and use our website for personal and non-commercial shopping purposes.

You may not reproduce, republish, distribute, sell, commercially exploit or systematically copy protected website content without permission from the relevant rights holder, except where permitted by law.

Nothing in these Terms transfers ownership of intellectual property rights to you.

16. Reviews and customer content

If you submit a review, photograph, comment, testimonial or other content to Melbourne Rose, you confirm that you have the right to submit that content.

Content submitted must not:

1. Be deliberately false or misleading

2. Violate another person's intellectual property rights

3. Contain unlawful or abusive material

4. Contain malicious software or harmful code

5. Unlawfully disclose another person's personal information

Where you provide content specifically for publication or promotional use, you grant Melbourne Rose permission to use that content for the purpose for which it was submitted, subject to applicable law.

We will not knowingly present fabricated customer reviews as genuine reviews.

17. Prohibited use

You must not use our website or services:

1. For unlawful or fraudulent purposes

2. To violate applicable laws or regulations

3. To infringe intellectual property or other legal rights

4. To transmit viruses, malware or harmful code

5. To interfere with website security

6. To attempt unauthorised access to our systems

7. To collect information about other users unlawfully

8. To impersonate another person

9. To submit deliberately false or misleading information

10. To interfere with the normal operation of our website

11. To misuse promotional codes, payment systems or checkout functionality

We may restrict or terminate access to our website where reasonably necessary in response to serious misuse, security threats or unlawful activity.

18. Third-party services and tools

Our website may use or provide access to services operated by third parties.

These may include:

1. Payment providers

2. Shipping and tracking services

3. Shopify applications

4. Analytics services

5. Marketing platforms

6. Social media platforms

7. Other external services

Third-party services may be governed by their own terms and privacy policies.

Melbourne Rose does not control the independent operation of third-party websites or platforms.

However, nothing in this section removes any responsibility Melbourne Rose has to you that cannot lawfully be excluded.

19. Third-party links

Our website may contain links to external websites for convenience or additional information.

A link to a third-party website does not necessarily mean that Melbourne Rose endorses or controls that website.

We are not responsible for independent third-party content, security practices or privacy practices.

You should review the relevant terms and privacy policies before using third-party websites or providing personal information to them.

20. Website availability

We aim to keep melbourne-rose.com available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted or free from technical errors.

Access may occasionally be affected by:

1. Maintenance

2. Software updates

3. Hosting issues

4. Internet disruptions

5. Security incidents

6. Technical problems outside our reasonable control

We may update, modify or temporarily suspend parts of the website where reasonably necessary.

21. Accuracy of website information

We make reasonable efforts to keep information on our website accurate and up to date.

However, occasional typographical, technical or administrative errors may occur.

Where we identify an error, we may correct or update the relevant information.

Any correction will be subject to applicable consumer law and will not remove rights that have already arisen under law.

22. Limitation of liability

To the maximum extent permitted by applicable law, Melbourne Rose will not be liable for loss that is not reasonably foreseeable or that is caused by circumstances for which Melbourne Rose is not legally responsible.

Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees, rights or remedies that cannot legally be excluded, restricted or modified.

Where Australian Consumer Law or another applicable law gives you rights or remedies that cannot be excluded, those rights and remedies continue to apply.

23. Your responsibility for misuse

You are responsible for loss or damage reasonably suffered by Melbourne Rose as a direct result of your unlawful use of our website, deliberate misuse of our services or infringement of the rights of Melbourne Rose or a third party, to the extent permitted by applicable law.

Nothing in this section requires you to compensate Melbourne Rose for loss that was caused by Melbourne Rose or for which imposing liability on you would otherwise be unlawful.

24. Privacy

Your use of our website and our handling of personal information are also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and protect personal information and how you can contact us regarding privacy matters.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

26. No waiver

If Melbourne Rose does not immediately exercise a right available under these Terms, this does not necessarily mean that the right has been waived.

Any waiver must comply with applicable law.

27. Changes to these Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.

Updated Terms will be published on this page together with an updated revision date.

Changes will apply from the time they become effective and will not retrospectively remove rights that have already arisen in relation to an existing purchase.

We recommend reviewing these Terms periodically when using our website.

28. Applicable law

These Terms are governed by the laws applicable to Melbourne Rose's operations and the mandatory consumer protection laws that apply to your purchase.

If you are an Australian consumer, nothing in these Terms is intended to deprive you of protections available under Australian law, including the Australian Consumer Law.

29. Contact us

If you have questions regarding these Terms of Service, an order or any of our store policies, please contact us at:

Melbourne Rose
Website: melbourne-rose.com
Email: info@melbourne-rose.com