Shipping Policy
Last updated: 11 August 2026
At Melbourne Rose, we aim to make the delivery process as clear, reliable and straightforward as possible.
This Shipping Policy explains how orders placed through melbourne-rose.com are processed, dispatched and delivered.
Order processing time
Once your order has been placed successfully, please allow 1 to 3 business days for processing before your order is dispatched.
During this period, we may:
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Review and confirm your order
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Verify the product and selected options
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Confirm your delivery information
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Prepare your order for shipment
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Arrange dispatch with the appropriate fulfilment partner
Business days are Monday to Friday and exclude Australian public holidays.
During major sales, promotional periods or other unusually busy periods, processing may occasionally take slightly longer.
Estimated delivery time
Once your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
Please keep in mind that delivery times are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to factors including:
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Carrier delays
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Customs or import processing
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Public holidays
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Peak shopping periods
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Severe weather
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Remote delivery locations
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Incorrect or incomplete address information
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Other circumstances outside the reasonable control of Melbourne Rose
We always aim to have your order delivered as quickly as reasonably possible.
Direct supplier shipping
Melbourne Rose works with selected fulfilment partners and trusted suppliers to process and deliver certain products.
Depending on the item ordered, your parcel may be shipped directly from one of our suppliers rather than being sent to Melbourne Rose first.
This allows us to reduce unnecessary handling and additional transport steps, helping us move your order towards you more efficiently.
As a result, some orders may be dispatched directly from overseas fulfilment locations, including China or other international locations.
This does not change your rights as a Melbourne Rose customer. If you experience an issue with your order, you can always contact our customer support team directly.
Shipping carriers
We offer free shipping across Australia, unless otherwise stated during checkout.
Depending on the product, fulfilment location and delivery address, your order may be transported by:
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Australia Post
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Local courier services
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International logistics partners
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Other recognised delivery providers
The carrier used may vary between orders.
Where tracking is available, your tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipment confirmation, as carriers may need additional time to scan the parcel into their network.
Shipping costs
Standard shipping is free for orders delivered within Australia, unless a different shipping charge is clearly displayed during checkout.
Any applicable shipping costs will always be shown before you complete your purchase.
Multiple parcels
If you order more than one item, your order may occasionally be shipped in separate parcels.
This can happen when products are fulfilled from different locations or suppliers.
If this occurs, your parcels may arrive on different days. Receiving one part of your order before another does not necessarily mean that an item is missing.
Where available, separate tracking information may be provided for each shipment.
Incorrect or incomplete shipping information
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.
Please carefully check your:
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Full name
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Street address
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House or apartment number
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Suburb
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State
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Postcode
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Contact details
If you notice an error after placing your order, please contact us as quickly as possible at:
We will make reasonable efforts to correct your information before dispatch.
However, once your order has entered processing, been fulfilled or been dispatched, we cannot guarantee that changes to the delivery address will still be possible.
Melbourne Rose cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
Delayed orders
Although most orders arrive within the expected timeframe, delays can occasionally occur.
If your order has not arrived within the estimated delivery period, please first check any tracking information provided with your order.
If you require further assistance, contact us at:
Please include:
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Your full name
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Your order number
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The email address used when placing your order
Our customer support team will review the available shipping information and assist you with the appropriate next steps.
Lost or missing parcels
If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend first checking:
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Around your property or designated safe delivery location
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With other members of your household
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With nearby neighbours
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With your local post office or collection point
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Directly with the delivery carrier
Delivery drivers may occasionally leave parcels in a secure location or with another person at the address.
If you have completed these checks and are still unable to locate your parcel, please contact:
We will review the shipment details and assist where reasonably possible.
International fulfilment and customs
Some products may be fulfilled from locations outside Australia.
Where applicable, parcels may pass through international shipping networks or customs processing before reaching their final destination.
Customs inspections and processing times are outside the direct control of Melbourne Rose and may occasionally result in additional delivery time.
Public holidays and promotional periods
Processing and delivery times may be longer during:
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Public holidays
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Black Friday and Cyber Monday
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Christmas and New Year periods
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Major promotional events
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High-volume sale periods
We recommend allowing additional time when ordering during these periods.
Questions about your delivery
If you have any questions regarding the processing, shipping or delivery of your order, please contact our customer support team at:
We will be happy to review your order and provide the information available to us.