Payment Policy
Last updated: 11 August 2026
At Melbourne Rose, we aim to provide a checkout experience that is simple, secure and transparent.
This Payment Policy explains the payment methods available through melbourne-rose.com and how payments are processed when you place an order.
Accepted payment methods
Melbourne Rose accepts the payment methods displayed during checkout.
Depending on availability, these may include:
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Credit cards
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Debit cards
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods made available at checkout
Available payment options may vary depending on your device, location, order value or payment provider.
Only the payment methods displayed during checkout are available for the relevant transaction.
Secure checkout
Payments made through Melbourne Rose are processed using secure third-party payment providers and ecommerce infrastructure.
Melbourne Rose does not ordinarily receive or store your complete credit or debit card number.
Payment information may instead be collected and processed directly by the relevant payment provider, card network or digital wallet service.
We use trusted platforms and payment services designed to protect payment and transaction information during checkout.
Payment authorisation
By placing an order and submitting payment information, you confirm that:
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The payment information you provide is accurate
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You are authorised to use the selected payment method
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There are sufficient funds or available credit to complete the transaction
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You authorise the applicable payment provider to process the payment for your order
Payments may be subject to verification, fraud prevention checks or authorisation by your bank, card provider or payment service.
If your payment is declined, rejected or cannot be authorised, your order may not be completed or processed.
Payment timing
Payment is generally collected when you complete your order through our checkout.
In some cases, a payment may initially appear as pending or authorised while it is being processed by your bank or payment provider.
Processing times and the way pending payments appear on your account are controlled by the relevant payment provider and financial institution.
Currency
Prices are displayed in the currency shown on melbourne-rose.com or during checkout.
The final amount charged will be shown before you complete your purchase.
If your payment account or card operates in a different currency, your bank or payment provider may apply:
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Currency conversion rates
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Foreign transaction fees
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International payment fees
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Other processing charges
Any such fees are determined by your bank or payment provider and are outside the control of Melbourne Rose.
Pricing and payment errors
We make reasonable efforts to ensure that prices and payment information displayed on our website are accurate.
However, occasional technical, pricing or checkout errors may occur.
If an obvious error affects an order, we may contact you to explain the situation and, where appropriate, offer you the option to proceed with the corrected amount or cancel the affected order.
If an order is cancelled after payment has already been collected, the applicable amount will be refunded to the original payment method.
Failed or declined payments
If your payment cannot be completed, please check:
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That your card or payment information is correct
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That your billing address matches the information held by your payment provider
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That sufficient funds or credit are available
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Whether your bank has blocked the transaction
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Whether your selected payment method is supported
If the issue continues, we recommend contacting your bank, card provider or payment service directly.
You may also contact Melbourne Rose for assistance at:
Duplicate or pending charges
Occasionally, a bank or payment provider may display a temporary pending authorisation alongside a completed transaction.
A pending authorisation does not necessarily mean that you have been charged twice.
If you believe you have been charged more than once for the same order, please contact us at:
Please include your order number and relevant transaction details so we can review the payment.
Refunds
Where a refund is approved in accordance with our Returns and Refund Policy, refunds will generally be issued to the original payment method used for the order.
Once Melbourne Rose has processed the refund, your bank, card provider or payment service may require additional time before the funds appear in your account.
These processing times are controlled by the relevant financial institution or payment provider.
Payment security and fraud prevention
To help protect Melbourne Rose and our customers, orders may be subject to security or fraud prevention checks.
We may review or temporarily hold an order if we identify unusual payment activity, inconsistent information or another potential security concern.
Where reasonably necessary, we may contact you for additional information before processing an order.
We reserve the right to decline or cancel a transaction where there is a legitimate concern regarding fraud, unauthorised payment activity or payment security.
If an order is cancelled after payment has been successfully collected, any applicable refund will be processed to the original payment method.
Contact us
If you have questions about a payment, charge, refund or checkout issue, please contact us at:
Melbourne Rose
Website: melbourne-rose.com
Email: info@melbourne-rose.com