Privacy Policy
Last updated: 11 August 2026
At Melbourne Rose, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Melbourne Rose collects, uses, stores and shares personal information when you visit melbourne-rose.com, place an order, contact our customer service team, subscribe to our marketing communications or otherwise interact with our store.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Information we collect
Depending on how you interact with Melbourne Rose, we may collect personal information including:
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Your full name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order and purchase information
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Products, sizes, colours and other options selected
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Payment and transaction confirmation information
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Customer service correspondence
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Return, refund or exchange information
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Device and browser information
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IP address
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Website activity and browsing behaviour
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Products viewed or added to your cart
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Marketing preferences
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Information collected through cookies and similar technologies
We aim to collect only information that is reasonably necessary for operating our store, processing orders, providing customer service, improving our website and carrying out our legitimate business activities.
How we collect your information
We may collect personal information directly from you when you:
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Place an order
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Enter information during checkout
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Contact our customer support team
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Request a return, refund or exchange
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Subscribe to marketing communications
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Create or use a customer account
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Participate in a promotion or survey
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Otherwise provide information to Melbourne Rose
Certain information may also be collected automatically when you use our website through cookies, analytics technologies and similar tools.
We may also receive relevant information from service providers involved in processing your order, payment or delivery.
How we use your information
We may use personal information for purposes including:
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Processing and fulfilling orders
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Confirming payments and transactions
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Sending order confirmations
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Providing shipping and tracking updates
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Communicating with you about your order
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Managing returns, refunds and exchanges
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Responding to customer service enquiries
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Preventing fraud, abuse and unauthorised transactions
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Maintaining the security of our website
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Improving our website, products and customer experience
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Understanding how customers interact with our store
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Providing relevant advertising where permitted
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Sending marketing communications where permitted
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Maintaining business and transaction records
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Meeting applicable legal, accounting and tax requirements
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Protecting our legal rights and resolving disputes
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by applicable law.
Shopify
Our online store is hosted and powered by Shopify.
Shopify provides the ecommerce infrastructure that allows Melbourne Rose to display products, process orders, operate checkout and manage customer information.
As part of providing these services, personal information may be processed, transferred or stored using Shopify's systems, affiliated companies and service providers.
Shopify operates internationally, which means information processed through the Shopify platform may be handled in countries outside Australia.
Payment information
Payments made through Melbourne Rose are processed using trusted payment providers and payment networks available through our checkout.
Depending on the payment method you select, this may include credit or debit card providers, digital wallet providers and other secure payment services.
Melbourne Rose does not ordinarily receive or store your complete credit or debit card number.
Payment providers may independently collect and process information required to authorise and complete your transaction in accordance with their own privacy practices.
Sharing personal information
We may share personal information with trusted third parties when reasonably necessary to operate Melbourne Rose and provide our services.
These may include:
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Shopify
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Payment processors and financial institutions
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Shipping and courier companies
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Suppliers
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Fulfilment partners
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Warehousing and logistics providers
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Customer service platforms
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Email and communication providers
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Marketing service providers
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Advertising platforms
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Analytics and website performance providers
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Fraud prevention and security providers
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Professional advisers where required
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Government authorities or regulators where legally required
We aim to disclose only the information reasonably necessary for the relevant service or purpose.
We do not sell personal information simply in exchange for money.
Suppliers and order fulfilment
Some Melbourne Rose products may be fulfilled and shipped directly by our suppliers or fulfilment partners.
To process and deliver an order, we may need to provide these partners with relevant personal information, such as:
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Your name
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Delivery address
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Telephone number where required for delivery
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Order details
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Product information
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Other information reasonably required to fulfil the shipment
Suppliers and fulfilment partners should only use this information as necessary to process, fulfil and deliver your order or provide related services.
International disclosure and processing
Melbourne Rose works with service providers, suppliers and fulfilment partners that may be located outside Australia.
As a result, personal information may be disclosed to or processed in overseas locations.
Depending on the services involved, these locations may include China, Canada, Singapore and other countries in which our technology, logistics, payment or service providers operate.
For example, certain orders may be fulfilled by suppliers located in China, which means relevant customer and delivery information may need to be provided to that supplier.
We take reasonable steps, where required and appropriate, to work with reputable service providers and protect personal information when it is disclosed or processed internationally.
Cookies and similar technologies
Melbourne Rose and our service providers may use cookies, pixels and similar technologies when you visit our website.
These technologies may help us:
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Keep the website functioning correctly
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Remember preferences
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Maintain your shopping cart
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Support checkout functionality
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Understand website traffic
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Measure website performance
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Understand how visitors use our website
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Measure the effectiveness of advertising
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Provide more relevant marketing and advertising where permitted
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Detect suspicious or fraudulent activity
Some cookies are necessary for essential website functionality.
Other cookies may be used for analytics, personalisation or advertising.
You may be able to manage or restrict certain cookies through your browser settings or privacy controls made available on our website.
Disabling certain cookies may affect how some parts of the website function.
Analytics and advertising
We may use analytics and advertising technologies to understand how visitors interact with Melbourne Rose and to measure the effectiveness of our marketing.
These service providers may collect information including your device information, browser activity, IP address, pages viewed and interactions with advertisements.
Where required, these technologies will be used in accordance with applicable privacy and electronic marketing requirements.
Marketing communications
If you subscribe to Melbourne Rose marketing communications, or where otherwise permitted by law, we may contact you about:
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New arrivals
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Special offers
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Promotions
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Sale events
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Product recommendations
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Store updates
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Other Melbourne Rose news
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
You may also contact us at:
Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages relating to an existing order, payment, delivery, return or customer service request.
Data security
Melbourne Rose takes reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, disclosure, alteration and other inappropriate handling.
We use established ecommerce platforms and service providers to help protect customer and transaction information.
However, no internet transmission, electronic communication or digital storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own account information, devices and passwords.
Data retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
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Process and manage orders
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Provide customer service
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Handle returns and refunds
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Maintain transaction and accounting records
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Meet tax and legal requirements
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Prevent fraud
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Resolve disputes
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Enforce agreements
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Protect our legitimate business interests
When personal information is no longer reasonably required and we are not required to retain it by law, we may take reasonable steps to delete, destroy or de-identify it where appropriate.
Accessing and correcting your information
You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete, out of date or otherwise requires correction.
Please send your request to:
For security reasons, we may need to verify your identity before providing access to or changing personal information.
We will handle access and correction requests in accordance with applicable privacy laws.
In certain circumstances, applicable law may allow or require us to refuse an access request. Where required, we will explain the reason for the refusal.
Deletion and other privacy requests
Depending on where you live and the privacy laws that apply to you, you may have additional rights concerning your personal information.
These may include rights relating to deletion, restriction, objection or withdrawal of certain permissions.
Not all privacy rights apply in every jurisdiction.
To make a privacy request, please contact:
We may request information necessary to verify your identity before completing your request.
Privacy complaints
If you believe Melbourne Rose has not handled your personal information appropriately, please contact us first so that we can investigate the matter.
Privacy complaints can be sent to:
Please include sufficient information for us to understand your concern, including what happened, the personal information involved and the outcome you are seeking.
We will review privacy complaints and aim to respond within a reasonable period.
If you are located in Australia and you are not satisfied with our response, you may have the right to raise your concern with the Office of the Australian Information Commissioner (OAIC).
Third party websites
Our website may contain links to websites, platforms or services operated by third parties.
Once you leave melbourne-rose.com, the privacy practices of those third parties may apply.
Melbourne Rose does not control and is not responsible for the privacy practices, security or content of independent third party websites.
We recommend reviewing their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, legal requirements or privacy practices.
When changes are made, the updated version will be published on this page and the "Last updated" date may be revised.
We recommend reviewing this Privacy Policy periodically.
Contact us
If you have any questions about this Privacy Policy, the personal information we hold about you or how Melbourne Rose handles personal information, please contact us at:
Melbourne Rose
Website: melbourne-rose.com
Email: info@melbourne-rose.com