Contact Information
Last updated: 11 August 2026
This page provides the official contact information for Melbourne Rose and explains how customers can get in touch with us regarding their order or any other questions about our store.
Store details
Store name: Melbourne Rose
Website: melbourne-rose.com
Customer support email: info@melbourne-rose.com
Customer service
If you have any questions about your order, delivery, returns, refunds, sizing, payments, products or any other matter, our customer support team is available to assist you.
You can contact us at:
To help us review your enquiry as quickly and accurately as possible, please include the following information where relevant:
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Your full name
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Your order number
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The email address used when placing your order
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A clear description of your question or issue
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Relevant photos or supporting information if your enquiry concerns a damaged, incorrect or defective product
Providing complete information allows our team to locate your order faster and provide a more efficient response.
Response times
We aim to respond to all customer enquiries as quickly as possible.
Please note that response times may occasionally be longer during busy periods, promotional events, seasonal sales, weekends or public holidays.
If you have already contacted us regarding the same issue, we recommend waiting for our response rather than sending multiple separate emails, as this may delay the handling of your enquiry.
Our customer support approach
At Melbourne Rose, we aim to provide customer service that is clear, fair and helpful.
If you experience an issue with your order, we encourage you to contact our customer support team first. We will review the circumstances of your enquiry and work with you to determine an appropriate solution in accordance with our store policies.
Where applicable, returns, refunds and other order-related matters are handled in accordance with the relevant policies published on our website.
Important notice
The information provided on the Melbourne Rose website is intended for general shopping, product and customer service purposes.
We make reasonable efforts to ensure that product descriptions, prices, availability, policies and other information displayed on our website are accurate and up to date. However, occasional errors, inaccuracies or omissions may occur.
Melbourne Rose reserves the right to correct errors or update information where necessary.
If you notice information on our website that appears to be incorrect or if you require clarification regarding any of our policies, please contact us at: